Our Four Paw Customer Service Promise

 

At Amazing Pet Expos, our first priority is to deliver the highest quality service to our partners. We are committed to making your experience with us the very best it can be. We recognize that a reputation for excellence must be earned every day; as a result, we have created and implemented our Four Paw Customer Service Promise:

Our pledge is to be available to our customers. Our goal is to have you talk to a person instead of a voice recording as often as possible.

We assure that you will speak directly with an team member, who will identify themselves and courteously assist you in reaching the person you are calling.

We will return your phone calls and emails promptly, no later than by 5:00 p.m. the next business day, but often much sooner.

Each Pet Expo representative will promptly provide you with their direct contact information so you may reach them easily should you be disconnected or have follow up questions at a later time. If a Pet Expo employee is not available you will be provided with an alternative contact who may assist you.

Our employees go through universal trainings and ongoing education to ensure that more than one person may assist with and respond to your inquiry on any given issue.

We are committed to listening to your goals and objectives and responding to your needs in order to best fulfill your companies return on investment.

We will provide you with appropriate recommendations based upon your companies’ needs and our experience in executing successful Pet Expos.

Our account representatives will provide ongoing review and service to your account and are committed to being there whenever you may need additional assistance.

From start to finish, our account representatives are ready and available to provide assistance with anything you are experiencing with your account.

Our accounting department will answer your billing questions promptly and provide a receipt or invoice summarizing each of your transactions.

Everyone at Amazing Pet Expos is committed to delivering the very best in client service and value. We will continue to train everyone in our firm to deliver excellent, informative and timely service.

We will immediately address any client service issues that come up.

We value and appreciate each client’s unique feedback and input and invite our customers to share their positive and negative experiences with us. We take customer feedback very seriously and ensure we will review and address any updates as needed.