Frequently Asked Questions
Q: Can I bring in beverages and/or food into the venue on Saturday?
A: Unfortunately, food and drinks are not permitted in the venue on show day. Also, concessions will be open all day for other beverage and food selections.
Q: When can I set up my booth?
A: Set up is from 11:00AM until 7:00PM on the Friday before the expo and Saturday from 9:00AM until 9:30AM. Doors open to the public at 10:00AM on Saturday and 11:00AM on Sunday. Your booth must be show-ready by 9:30AM on Saturday.
Q: Can I drive my car into the building for set-up and break down?
A: Unfortunately, cars are not permitted on the show floor, but you are more than welcome to bring in your own dolly or cart.
Q: I'm an exhibitor at the expo—why am I not listed as an exhibitor on the website?
A: If you are exhibiting in the show but not in the exhibitor list online that means you have not yet filled out your online listing. This link was sent to you by your account representative after you signed up. Please be sure to check your junk mail folder if you never received it. If you're unable to find the listing link, email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.
Q: Who do I send my program ad to?
A: If you have an ad in our show program please send it to This email address is being protected from spambots. You need JavaScript enabled to view it. at least two weeks before the show. If you need assistance with your ad, feel free to contact anytime with your questions or concerns!
Q: I have an ad in the program but I don't know how to make it. Can you help?
A: Yes! We can design your program ad for you for a one time fee. If you're interested in this service please let your account representitive know, or you can email This email address is being protected from spambots. You need JavaScript enabled to view it. directly.
Q: When can I pick my booth?
A: Booth placement usually starts between a month to a few weeks out from the show. Savannah, our exhibitor coordinator, generally calls exhibitors in the order they signed up, so don't be alarmed if you haven't been contacted yet!
Q: I got an email about donating a prize. What types of prizes would you like for me to donate?
A: Basically anything you'd like! Some suggestions for a donation include gift certificates, treats, collars, toys, t-shirts, bags, or anything with your logo on it!
Q: Can I decorate my booth with helium balloons?
A: Helium in ANY form is prohibited at the event - this includes helium tanks and balloons. This is a safety issue, in addition to the fact that we will be charged a large fine - that we would pass along to you - for any helium balloons that have to be retrieved from rafters, etc.
Q: What is required for me to bring my personal/demo dog in to the event?
A: You will need to complete a pet waiver (available at check-in on Friday) in order to bring your personal pet to the pet expo and you will need to show proof of up-to-date vaccinations (such as a rabies tag, vaccination paperwork, a receipt from the vet, etc.) to the person you turn in your waiver to. Get ahead and download your waiver HERE!
Q: What is required for my rescue group to bring our adoptable animals in to the event?
A: All rescue groups need to complete a rescue release agreement (available at check-in on Friday) and provide a photocopy of the vaccination records for all cats or dogs being brought and a photo of each animal. You will also need to provide us with a copy of your adoption contract/procedures.
Q: What is included with my booth?
A: Each 10 x 10 space is a pipe and drape booth (8ft high back drop, 3ft high side rails) that comes with one skirted table, two chairs, one wastebasket and one exhibitor ID sign (not to be used as a banner).
Q: Can I bring in extra tables or chairs to put in my booth?
A: Yes! We like to say that if it fits in your booth you can bring it (aside from helium or food/drink). Extra tables, chairs, decorations, even a pop up canopy. If you have it--bring it!
Q: I have a split booth... what exactly does that mean?
A: A split space (also referred to as a shared space) is a 10 x 10 booth space that you share with another exhibitor. It is everything that comes with a regular booth (one table, two chairs, one wastebasket). Please note that this means your shared space only comes with one table for you to share with your booth partner. You do not have two tables by default. If you would like to bring in an additional table so you and your booth partner can each have one, please feel free!
